Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our users, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone quantity, choose your problem from the options, in case your situation wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate issues, or providing mistaken info will lead to the remark being removed.

-----------------------------------

The best way to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Present an outline of your difficulty (we’ve included a couple of widespread problems under)

If your case gets resolved, please delete your comment. Or, at the very least replace it to say resolved. It will help customers that also need help get the eye they need. Thanks!

Please observe: We will’t enable you to until you provide us with a legitimate case ID. Customers with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be proven far left of the top bar - alternatively, you'll be able to see your case ID within the e-mail or text you receive upon initiating the chat.

-----------------------------------

Widespread problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and supply relevant info when prompted to do so.

● Withdrawal Danger may be triggered by quite a lot of causes. Danger control is extraordinarily necessary. Please notice that we will solely make it easier to if we deem your case to be reputable, in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our staff works extraordinarily onerous to resolve these points as soon as potential and some instances can take time to resolve but please bear in mind the rationale for this is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our workforce is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately in the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries similar to financial institution transfers or shopping for crypto with credit/debit playing cards.

● Observe: It could actually take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our greatest to assist you with the offboarding.

5. Buying and selling system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your remark could also be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to other customers and can end in a ban.